Cancellation Policy

Before booking an appointment please be aware of our cancellation policy.

At The Physio Doctor, we are 100% committed to helping you achieve your goals. The team promises to deliver above and beyond by providing excellent service and quality treatment. However, to help us assist you better, we ask that you share the same level of commitment.

To ensure your goals are being met, we have updated our cancellation policy to enable us to schedule your regular appointments at preferred times and deliver a consistent level of care.

As a courtesy, we send reminders in advance of your appointment times. If a cancellation is inevitable, please contact us as soon as possible. Appointments are in high demand, and your advanced notice will allow us to provide care to others who are in pain and waiting for an appointment.

We genuinely care about your quality of life and getting you better, but understand things do come up. Nevertheless, the more cancellations that occur, the more time and money it may take to get you back to an injury-free state.

As such, all missed appointments or late cancellations made within 24 hours of your scheduled appointment will result in a cancellation fee of the total cost of service. We do not want to charge this fee to anyone, so we hope by clearly stating our expectations, we don't have to.

To cancel/reschedule please call us on 0410 327 402

*WorkSafe & TAC clients will be responsible to cover any Cancellation Policy fees that incur.

Updated: 13/01/2023